Frequently Asked Questions

 

Do I need to purchase any special software or hardware to make any of your services work?
No. C1on.com is a full service provider. We provide all the services you need so you can focus on your core competencies - your company and products. All you'll ever need is a phone.

back to question and answer list

How many people can attend an audio conference?
Up to 60 on a normal conference call, but we can do 500 on an operator assisted call.

back to question and answer list

Can I use your audio conferencing services without using the web interface?
Yes. C1on.com has a rich history as an audio service provider with extensive, redundant switching platforms that provide unparalleled reliability and security.

back to question and answer list

Do I need to login to the web to set up a call and reserve a timeslot?
No. you can start a conference call at any time. You do not need to schedule a conference or reserve a timeslot. To start a conference, simply dial your designated 800 number and enter your conference id (participant and host) and conference password(host only).

back to question and answer list

I forgot my Conference Id/Conference Password. How can I find out what they are?
You may at any time view your information on our web interface via the manage your account section of our web site. Note: Must have access to that section. If you do not remember your conference id and/or conference passcode, you can have them emailed to you. Click on the Forget Your Password? link on the top of any page.

Customer Support is availiable from 8am - 5pm CST.
1.800.476.0411

back to question and answer list

How do I record a conference?
NOTE: Your account must be configured for call recording. If you're not sure if your account is configured for call recording, please contact customer support.

Start your conference call and announce to participants that recording is about to begin.
Press *7 to initiate recording once you’ve started your conference call. You will be notified that the system is recording your call.
Press *8 to pause the recording.
Press *7 again if you want to stop.

To access a recorded conference login to our web interface and click on the appropriate conference id for the recorded call.

back to question and answer list

Is there a dial out option from within the conference?
press *0 to initiate the call out, wait for the beep then enter the number of the person you want to join the meeting. Once the number is enter correctly you will hear a sec single beep. If you hear a double beep you have enter the number incorrectly. The party then picks up the phone and says hello...they are then placed into the conference.

back to question and answer list

What is the difference between the Conference ID and Conference Password?
The "conference id" is the conference, and the conference password is how our system tells who is the host.

back to question and answer list

How can I contact you for support?
First, please check this FAQ to see if your question is answered here. If not, please email us at info@c1on.com

back to question and answer list

What are the touchtone commands I can use during a conference?
Controls

*1 - Mute self
*2 - Unmute self
*3 - Listen Volume
*4 - Mute All (Host)
*5 - Un-Mute All (Host)
*6 - Talk Volume
*7 - Start Recording (additional charge applies)
*8 - Record Pause (if record is activated)
*9 - Play list of participant's names (if activated)

** - Security (locks conference so no additional participants can join)
*# - Count of participants

back to question and answer list

Can I use mobile phones?
Mobile phones can be used for any type of phone conference. Adjust your volume with your conferencing features

back to question and answer list

Is there any registration fee, conference set-up fee, monthly fee etc.?
No - C1on.com™ charges only for that which you use. For example only the conferencing charges for the time the users have been online.

back to question and answer list

What do I need to do to set-up a PhoneConference?
Participants need (phone number and conference id). As the host you would need (phone number, conference id, and conference password)

back to question and answer list

Do you use VOIP (voice over IP)
Currently we do not offer that service, but are looking into providing it as an option.

back to question and answer list

Is the use of Audio Conferencing limited geographically?
You can use Audio Conferencing anywhere around the globe. Only restriction is, that you have access to a telephone.

back to question and answer list

How do I know who attended my call?
You may at any time access your account through the web interface and turn the roll call option on, or contact us and we can do it for you. Otherwise you may view by caller id who was on the call through the web interface.

back to question and answer list

What will participants hear while they are waiting for the call to start?
C1on.com™ will play generic music while in the event your participants are placed on hold. Usually this occurs while waiting for the host to join the conference.

back to question and answer list

I did not receive and/or lost my moderator card. How can I get a replacement?
Speak to any of our representatives at 1-800-476-0411 or e-mail info@c1on.com

back to question and answer list

How do participants join my teleconferencing session?
Distribute the same toll-free number and conference id to your meeting participants. If you have not yet entered your conference password, participants will be placed on hold until you arrive.

back to question and answer list

What are the steps to making an operator assisted call?
Operator Assisted Conference Call Instructions

1. Call C1on.com to schedual your call. (1.800.476.0411)

There are 3 types of callers in this conference call; the operator, the host, and the members; each having a unique ID number.

Operator:
• Only one operator is permitted per conference call.
• It is suggested that the operator dial in before anyone else, including host(s).
• The operator will be un-muted and will hear silence when they initially dial in.
• The operator will be able to talk to the host(s) as they enter, but the members will not be able to hear the conversation.
• The operator will hear a beep as each host enters the call.
• All call functions are controlled by the operator.

Host:
• A maximum of 50 hosts are permitted per conference call.
• Each host will be un-muted and will be able to converse with the other hosts and the operator when they initially dial in, members will not be able to hear these conversations.
• The hosts and the operator will hear a beep as each subsequent host enters the conference call.
• Hosts have no control over the functions of the call.

Members:
• A maximum of 300 members are permitted per conference call.
• If the conference has not started yet, each member will hear music-on-hold when they initially dial in otherwise they will be placed directly into the conference.
• When permitted by the operator, each member may press any key to ask a question of the hosts. The members will be queued and handled in a first come first served order.

Operator Controls (key commands)

1 - Toggles Mute and Un-Mute Initially the operator is permitted to talk to the hosts. During the actual conference the operator should Mute himself using this key. If there is a need to speak to the hosts, this key will also Un-Mute the operator.

2 - Not Used

3 - Volume Control If members report a problem hearing the hosts talking, use this key to raise the volume of the hosts from the members’ perspective.

4 - Pull member from the Queue When a member is in the queue waiting to ask a question, pressing this key will put the member and the operator into a private conversation. Neither the hosts nor the other members can hear them.

5 - Put member into conference To enable the member to ask their question, use this key. Both the member and the operator will now be able to talk to the hosts. All other members will be able to hear that conversation.

6 - Remove member from conference When the member is finished talking to the hosts, use this key to place them back with the other members. This can also be used to prevent a member from asking a question after using the 4 key and determining the question unfit for this conference.

7 - Starts and stops recording The entire conference will be recorded and available from the web site in .WAV format. To go off-the-record, press this key again to pause the recording. Another press will start recording again.

8 - Talk to members/ MOH to members This key enables the operator and hosts to speak to the members. This is usually used prior to the start of the conference to inform the members of the status. Another press returns the Music-On-Hold to the member. You will hear 2 beeps indicating that the members are hearing music, 1 beep indicates the members can hear you talking.

9 - Open and Close the queue The queue is a mechanism whereby the members can ask questions of the hosts in an orderly fashion. The operator uses this key to Open the Queue enabling members to begin getting in line. Once all questions have been answered, this key can be used to Close the queue.

* - Begin the conference When all hosts have arrived and are ready to begin, this key will start the conference. The members can now hear the hosts and the operator. Normally, the operator will announce the beginning of the call, and then uses the 1 key to mute himself.

# - Announce number of callers Announces the total number of callers on this conference, including all members, hosts, and the operator.

A few tips to help you remember:

• The top row of keys (1, 2, 3) all control some function related to the voice of the operator and/or hosts.
o 1 – Operator Mute/Un-Mute
o 2 - Not used
o 3 – Hosts volume control

• The second row of keys (4, 5, 6) all control the functions used to manipulate the question queue.
o 4 – Get next member from the queue
o 5 – Allow member to ask their question
o 6 – Put member back with other members

• The third row of keys (7,8,9) are all start/stop or on/off or open/close functions
o 7 - Start/Stop recording
o 8 – Talk to or play music to the members
o 9 – Open/Close the question queue

• The fourth row of keys (*, 0, #) are special function keys
o * - Start the conference
o 0 – Not Used
o # - Number of callers

Typical Call Scenario

1. The operator calls in. He hears silence because no one else has dialed in yet.

2. Members start calling in. They all hear music on hold.

3. After a few minutes, the operator presses # and hears that there are 40 members already dialed in. The operator presses 8 and announces to the members that the conference will begin shortly. The operator then presses 8 again and the music is returned to the members.

4. The host dials in. The operator hears a beep. They converse a couple of minutes while waiting for host number 2 to join. The operator presses # again only to find out that there are now 75 members waiting. The operator advises the host to remain silent while he makes an announcement to the members. He presses 8, tells the members that it’ll be just a few more minutes, then presses 8 again to return the music.

5. The second host dials in. The hosts and the operator agree they are ready to begin. The operator presses * to begin the conference. The operator and the hosts will hear a single beep indicating it’s time to start talking. The members can now hear both the hosts and the operator. The operator introduces the hosts then presses 1 to mute him self.

6. As the call progresses the hosts announce that they will open the floor for questions. The operator presses 1 to un-mute himself and announces to every one that they should press any key on their touch-tone keypad if they have a question to ask. The operator presses 1 again to be muted, then presses 9 to open the question queue.

7. Several members have questions and press touch-tones to get into the queue. They are advised by the system that their question will be handled in the order that they were received. They are then placed back into the conference so that they may listen to the other questions and answers.

8. The operator periodically presses the 4 key to pull the members from the question queue. If there is no one in the queue, the operator is advised of this. The operator continues to press the 4 key at regular intervals, 5 or 10 seconds is recommended.

9. A press of the 4 key connects the operator directly to the next member in the queue. A quick “what’s your name, what’s your question” session and the operator is satisfied that the member has a legitimate question. The operator presses 5. This enables both the operator and the member to speak with the hosts. All other members can hear this conversation. The operator introduces the member, waits for the member to ask their question, and then presses 6 to put the member back with the other members. The operator can not speak to the hosts at this point.

10. The hosts answer that member’s question and ask for the next question. The operator presses 4 again to get the next caller in the queue. A quick conversation reveals that this member’s intention is to disrupt the conference call, so the operator presses 6 to put the member back with the other members, denying that member the opportunity to address the hosts.

11. Steps 7, 8, 9, 10 continue until there are no more questions. The operator then presses 9 to close the question queue.

12. The operator presses 1 to un-mute himself and announces to all the members that this is the conclusion of the conference call.

13. Every one hangs up. If recording was started, it is automatically stopped.

back to question and answer list

 

Home | Privacy Policy | Terms and Conditions | Information Request | Contact Us | Testamonials | |

Using C1on.com® logo and other intellectual property such as slogans, trade dress,
and graphic symbols on packaging, products, or services requires express written consent.

© 2001-2019.. All Rights Reserved.
We are redefining audio conferencing by offering consumers and small businesses
affordable alternatives to conventional conferencing.